Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which customers may request a refund for purchases made on domain. It is designed to ensure transparency and fairness while providing maximum legal protection to buyeyo in accordance with applicable laws in Portugal.

Scope and Applicability

This policy applies to all purchases made through the website domain. By making a purchase, you agree to the terms outlined in this Refund Policy. This policy is applicable to all users, including consumers and businesses, who engage with our services.

Definitions

  • Refund: A return of funds to the customer for a product or service purchased.
  • Customer: Any individual or entity that purchases products or services from domain.
  • Product: Any item or service offered for sale on domain.

Main Policy Content

1. Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on the website.
  • The product was not delivered within the specified timeframe.

Refund requests must be made within 14 days of receiving the product. After this period, all sales are considered final.

2. Refund Process

To initiate a refund, customers must:

  1. Contact our customer service team at info@buyeyo.sbs or call +351 912 967-3207.
  2. Provide proof of purchase, including order number and receipt.
  3. Describe the reason for the refund request.

Upon receiving the request, buyeyo will review the information and respond within 5 business days. If the refund is approved, the customer will receive a confirmation email detailing the refund process.

3. Refund Method

Refunds will be processed using the original payment method used for the purchase. Customers should allow up to 14 business days for the refund to reflect in their account, depending on the financial institution.

User Rights and Obligations

Customers have the right to:

  • Request a refund within the specified timeframe.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return any defective or incorrect products as instructed by domain.

Limitations and Disclaimers

buyeyo reserves the right to refuse a refund if:

  • The refund request is made after the 14-day period.
  • The product has been used or altered in any way.
  • The request does not comply with the terms outlined in this policy.

In no event shall buyeyo be liable for any indirect, incidental, or consequential damages arising from the sale of products or services, including but not limited to loss of profits, data, or use.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, or delete their personal data at any time.

Changes to Policy

buyeyo reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: buyeyo
Phone: +351 912 967-3207
Email: info@buyeyo.sbs
Address: **Lisbon Business Center,** Avenida da Liberdade, 123, Floor 5, Office 12, Lisbon, 1250-140, Portugal.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.